Refund Policy

A legal disclaimer

General Terms:
- By purchasing tickets through our event ticket site, you agree to abide by the terms and conditions outlined herein.
Ticket Validity:
- Tickets purchased are valid only for the specific event and date stated on the ticket.
Event Cancellation or Postponement:
- In the event of cancellation, you may be entitled to a refund of the ticket face value.
- If the event is postponed or rescheduled, your ticket will be valid for the new date, subject to organizer policies.
- Refund eligibility and procedures will be determined by the event organizer.
Refund Requests:
- Refund requests must be submitted in accordance with the procedures outlined on our ticketing platform.
- We reserve the right to deny refund requests that do not meet specified conditions.
Limitation of Liability:
- Our liability is limited to the face value of the ticket purchased.
- We are not liable for any indirect, incidental, or consequential damages arising from your attendance at the event.
Unauthorized Resale:
- Tickets may not be resold or transferred for commercial purposes without our prior written consent.
- We reserve the right to cancel tickets that have been resold or transferred in violation of this policy.
Force Majeure:
- We are not liable for any failure or delay in performing our obligations under these terms due to circumstances beyond our reasonable control (force majeure).
Governing Law:
- These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
- Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms:
- We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
Contact Information:
- For inquiries regarding these terms, please contact us at info@tothemoonexpo.com.

By purchasing tickets through our event ticket site, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.

Refund Policy - the basics

Thank you for purchasing tickets through our event ticket site. We strive to provide a seamless and enjoyable ticket-purchasing experience. Please review our refund policy below:

General Policy:
- All ticket sales are final and non-refundable unless otherwise stated.
- Refunds will only be issued in accordance with specific conditions outlined below.
Event Cancellation:
- In the event that an event is cancelled, you will be refunded the ticket face value in full.
- Processing fees and any additional charges (if applicable) are non-refundable.
Event Postponement or Rescheduling:
- If an event is postponed or rescheduled, your ticket will be valid for the rescheduled date.
- If you are unable to attend the rescheduled event, you may be eligible for a refund.
- Refund eligibility and procedures will be determined by the event organizer.
Refund Requests:
- Refund requests must be submitted directly through our ticketing platform or customer service.
- Valid refund requests will be processed within 14 business days from the date of request approval.
Unauthorized Purchases:
- If you believe there has been an unauthorized charge or error with your purchase, please contact us immediately for resolution.
No Shows:
- Tickets are non-refundable if you fail to attend the event ("no-show").
Policy Changes:
- We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting.
Contact Us:
- For questions regarding our refund policy or to initiate a refund request, please contact our customer service team at info@tothemoonexpo.com.

By purchasing tickets through our site, you agree to abide by the terms and conditions of this refund policy. We appreciate your understanding and cooperation.